Return & Refund Policy

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At Nickaly’s Different Item’s, every item is made with care, using the same pantry staples we trust in our own home. We want you

to feel completely confident when ordering from us.

Eligibility for Returns

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1. Because our baked goods are perishable, we cannot accept returns once items have been opened or consumed.

2. If your order arrives damaged, incorrect, or unsatisfactory, please contact us within 48 hours of delivery.

3. Non‑perishable items (such as merchandise, packaging, or accessories) may be returned within 14 days of purchase, provided they are unused and in original condition.

Refunds & Replacements

1. Approved claims will be eligible for:​

   • A refund issued to your original payment method.

2. Refunds typically process within 5–7 business days.

How to Request a Return

1. Email us at [insert your bakery’s contact email] with your order number and a brief description of the issue.

2. Attach photos if the item arrived damaged or incorrect.

3. Our team will respond within 24–48 hours with next steps.

**Important Notes**

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• We cannot be held responsible for delays caused by shipping carriers once items leave our bakery.

• Seasonal or limited‑edition items may not be eligible for replacement if stock is unavailable.

• All decisions regarding refunds or replacements are made at our discretion, with customer satisfaction as our priority.